Computer Stress Syndrome, I feel your pain!

Not that we need another label to identify something we already know, I ran across this little article and thought I would share with you. As a computer technician and business owner, I see the impact that technology has in regards to enhancing productivity as well as the frustration  when things “don’t work as they should”. The millennial generation which has grown up with computers have a much greater understanding and sometimes more patience when dealing with the benefits and shortcomings of technology. As the “baby boomer’s” and to a lesser extent “Gen Xer’s” are forced to embrace technology either by changing job descriptions or peer and family pressure I see the frustration when things go awry and are not as intuitive as they should be. I have battled with tech support, usually advocating for a warranty claim for my customers, and  can see how someone without a technical background and an extreme level of patience would hang up and throw in the towel when faced with technology failures. Is there a solution? No, but realizing we are all in the same boat is a start. Don’t forget to BACK UP  YOUR DATA!

<Slow boot times, continually crashing PC’s and annoying tech support people all add to our overwhelming sense of Computer Stress Syndrome in today’s digital society, according to a new study.

We are all digital-dependents now, whether we embrace tech or reject it like modern-day Luddites.

As such we find ourselves “increasingly overwhelmed and upset with technical glitches and problems in [our] daily lives,” says a new report called “Combating Computer Stress Syndrome.”

Computer Stress increases

The report was based on a survey of over 1000 American communications workers by a Customer Experience Board created by the Chief Marketing Officer Council.

It pointed towards “frustrating, complex computers and devices, technical failures, viral infections, and long waits to resolve support issues” as the primary reasons for computer related stress in workers.

The study concluded that: “The reality is that numerous, persistent problems are troubling most computer users, creating unnecessary anguish and anxiety as a result.

“Digitally dependent users are getting fed up and frustrated with the current state of computer related stress, and clearly looking for a better way to address and reduce it.

“Users face a continuous state of technical anxiety and challenge such as setting up new computer products, keeping up with software upgrades and migrating to new applications and operating systems, as well as dealing with malware infections, web threats, identity theft and more.”>